Find Answers to Our Most Frequently Asked Questions

Please take a moment to read through some of our most frequently asked questions below. If you still cannot find the answer to your questions please do not hesitate to contact us.

Please don’t hesitate to contact us. Ooh Sensual representatives are available Monday through Friday, 9am to 5pm EST. You may also drop us a line and a representative will get back to you within 24 business hours.

Your package will be shipped in a plain box or envelope without advertisements and will have a non-descriptive return address.

All shipping rates are based on size, weight and destination of the package.

All orders are processed in the sequence received and generally ship within 48 hours of receipt of the order.

After placing an order, you can find the tracking link to your package by logging into your account and viewing its status or by visiting our online tracking page.

Due to the nature of the products we are unable to accepts returns or exchanges for any product that comes into contact with any body part or fluid unless there is a manufacturer defect. Once these products leave our warehouse they are considered used, and become not returnable. These products include, but are not limited to: Vibrators, Dildos, Douche, Enema, Anal Toys, Cock Rings, Cock Sleeves, Lubricants, Massage oils, Condoms, Body paints, Lingerie, and Menswear.

If a product is found to be defected within 30 days of purchase, Ooh Sensual will replace that product with the same products. Please contact an Ooh Sensual representative to get the Return Merchandise Authorization process started. The representative will request that you provide proper documentation of the defect to Ooh Sensual.

If you wish to cancel an order, please call a representative within 30 minutes of placing the order. Once the order is in our warehouse we cannot cancel an order.